Question 1

Are all medicines on Friends Pharma 100% genuine?

Accepted Answer

Yes! Friends Pharma operates under DGDA Licence No. DC-15867. We source all pharmaceuticals directly from top Bangladesh manufacturers like Square, Beximco, Incepta, Renata, and Healthcare.

Question 2

Do I need to upload a prescription to buy medicine?

Accepted Answer

Prescription (Rx) is required for regulated medicines like Antibiotics, Insulins, Psychotropics, and Chronic Disease drugs. OTC items do not require a prescription.

Question 3

How fast is medicine delivery in Dhaka and outside Dhaka?

Accepted Answer

Inside Dhaka City: Urgent delivery within 4 to 24 hours. Outside Dhaka across 64 districts: Courier home delivery in 2 to 4 working days.

Question 4

How are temperature-sensitive medicines like Insulin delivered?

Accepted Answer

Insulins, vaccines, and cold-chain biological items are packaged in specialized insulated boxes with ice packs to maintain strict 2°C–8°C temperature throughout transit.

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